FAQ

We specialize in carefully curated home essentials across three main categories: Household Essentials, Kitchen & Dining, and Outdoor Living & Garden. Our collection focuses on quality products that enhance daily living and stand the test of time.

We believe in providing thoughtfully selected essentials that help create the living space you envision. Each product in our collection is chosen with attention to detail, quality, and lasting value.

Our headquarters is located at 3672 Flinderation Road, Chicago, US 60605. From this location, we ship to home enthusiasts worldwide.

All orders are carefully prepared and packaged within 1-2 business days before shipping. We take this time to ensure every item meets our quality standards.

We provide two shipping methods:

Standard Shipping – $12.95
Uses premium carriers DHL or FedEx. Typically arrives within 10-15 days after shipment. Includes tracking.

Free Shipping
Available for orders of $50 or more via EMS. Delivers within 15-25 days after shipment.

We ship globally to home enthusiasts worldwide, excluding some remote areas in Asia and other select locations. During checkout, our system will automatically confirm if we can deliver to your address.

For Standard Shipping orders, tracking information is provided via email once your order ships. You can follow your package’s journey directly with DHL or FedEx.

To accommodate our international community, we accept Visa, MasterCard, JCB, and PayPal. All transactions are securely processed for your peace of mind.

Absolutely. We use industry-standard encryption and security measures to protect all your payment information and ensure secure transactions.

We offer returns within 15 days of receipt if any item doesn’t meet your expectations. This aligns with our commitment to providing quality essentials that enhance daily living.

Please contact our customer service team at [email protected] with your order details and reason for return. We’ll guide you through the process and ensure a smooth experience.

We take great care in packaging your items, but if something arrives damaged, please contact us immediately at [email protected] with photos of the damaged product and packaging. We’ll promptly arrange for a replacement or refund.

Our dedicated customer service team is always ready to help. You can reach us at [email protected]. We typically respond within 24 hours.

Our customer service team operates during regular business hours, Monday through Friday. We strive to respond to all inquiries within 24 hours.

Order modifications or cancellations may be possible if your order hasn’t entered the processing stage. Please contact us immediately at [email protected] with your request, and we’ll do our best to accommodate you.