At Figmint Online Store, we take pride in offering quality home essentials that help you create the home of your dreams. Just as we carefully curate our collection of household essentials, kitchen & dining items, and outdoor living products, we approach customer satisfaction with the same level of care and attention.

We want you to be completely satisfied with your purchase. If you’re not happy with an item, we’re here to help with our straightforward returns and exchanges process.

Returns & Exchanges Eligibility

Items Eligible for Return or Exchange

  • Unused products in original packaging with tags attached
  • Items with manufacturing defects or damage during shipping
  • Products returned within 15 days of receipt

Non-Returnable Items

  • Personal care and hygiene products for health and safety reasons
  • Customized or personalized items made specifically for you
  • Opened software or electronics with broken seals
  • Products that have been used, washed, or show signs of wear
  • Gift cards and downloadable software products

Return & Exchange Process

Step 1: Submit Your Return/Exchange Request

Contact our customer service team within 15 days of receiving your order. Please use the template below to ensure we have all necessary information to process your request efficiently.

Return/Exchange Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Email to: [email protected]

Body:

Dear Figmint Customer Service Team,

I would like to request a [return/exchange] for my recent order.

Order Information:
Order Number: [Your Order Number]
Order Date: [Date of Order]
Product Name: [Name of Product]
Product SKU: [If available]

Reason for Return/Exchange:
[Please describe the reason – e.g., defective item, wrong size, changed mind, etc.]

Preferred Resolution:
[ ] Refund to original payment method
[ ] Exchange for [Product Name/SKU if known]
[ ] Store credit

I confirm that the item is in its original condition and packaging.

Contact Information:
Full Name: [Your Full Name]
Email: [Your Email Address]
Phone: [Your Phone Number]

Thank you for your assistance.
Sincerely,
[Your Name]

Step 2: Receive Return Authorization

Once we receive your request, our customer service team will review it and send you a Return Authorization Number within 24-48 hours during business days (Monday-Friday). This number must be included with your return package.

Step 3: Package and Ship Your Return

Please pack the item securely in its original packaging, include all tags and accessories, and add the Return Authorization Number clearly on the outside of the package. Ship to:

Figmint Online Store Returns
3672 Flinderation Road
Chicago, US 60605

Note: Return shipping costs are the responsibility of the customer, unless the return is due to our error or a defective product.

Step 4: Processing Your Return

Once we receive your returned item, our team will inspect it within 3-5 business days. We will notify you via email once the inspection is complete.

Refund Information

Refund Timeline

  • Credit Card/PayPal Refunds: 5-10 business days after we process your return
  • Processing Time: 3-5 business days after we receive and inspect your return

Refund Method

Refunds will be issued to the original payment method used for the purchase:

  • Visa, MasterCard, JCB credit/debit cards
  • PayPal accounts

Please note that shipping charges are non-refundable unless the return is due to our error.

Exchanges

For exchanges, we will ship your replacement item once we receive and process your return. Standard shipping charges apply for the new shipment.

If the item you wish to exchange for is out of stock or has a price difference, we will contact you to discuss alternatives.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage. We will arrange for a replacement or refund and cover return shipping costs.

Our commitment to quality extends beyond our products to every aspect of your shopping experience. If you have any questions about our returns and exchanges policy, don’t hesitate to contact our customer service team. We’re here to ensure your complete satisfaction, just as we’re dedicated to providing quality home essentials for your household.

Contact Us:
Email: [email protected]
Response Time: Typically within 24 hours during regular business hours (Monday-Friday)